Returns & Exchanges
At Haakaa, we want you to be completely satisfied with your sustainable fashion purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging and include the printed return authorization slip inside the parcel to ensure fast processing.
Label and Ship
Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing